COVID-19 Customer Information
This page has been created to assist our customers and provide relevant information during the COVID-19 crisis.
Please be patient with us as we are trying to keep up with large amounts of information from the Government and our manufacturer partners.
We know you will appreciate that these are unprecedented times, that no one has a guide book for. We therefore will aim to update this page as regularly as possible.
If you need to contact us, we recommend using our Facebook page: facebook.com/HodgsonToyota
Toyota Finance Agreement
My Finance is available to download for both Apple and Android devices to manage your Toyota Finance agreement. If you prefer to speak to our team about settlement quotes and all other Toyota finance enquiries:
Open Monday to Friday from 9am – 5.30pm
0370 850 5533 customerexperience@uk.toyota-fs.com
If you are experiencing difficulty making payments on your Toyota finance agreement:
0370 243 0804 customeroutcomes@uk.toyota-fs.com
If you have any queries regarding Payment Protection Insurance (PPI) please email us so we can deal with your query quickly:
Toyota Insurance Products
GAP Insurance gives protection to cover the financial cost of your car if it’s written off in an accident, for policy enquiries:
Open Monday to Friday from 9.30am - 5pm
01454 270200
SMART Cover gives protection for those minor dents that are part of daily driving, for policy enquiries:
Open Monday to Friday from 9.30am - 5pm
0800 012 1830
Toyota Motor Insurance customer service enquiries:
Open Monday to Friday from 9am - 7pm
Open Saturday from 9am - 4pm
0345 0400 450 customerservice@toyotamotorinsurance.co.uk
Toyota Motor Insurance sales and renewals:
Open Monday to Friday from 9am to 7pm
Open Saturday from 9am to 4pm
0800 350 500 customerservice@toyotamotorinsurance.co.uk
To report a claim, please contact us on:
0344 243 8904
(lines are open 24 hours a day, 365 days per year)
Toyota Roadside Assistance
Toyota Roadside Assistance membership enquiries and renewals:
Open Monday to Friday from 9am - 5pm
Open Saturday from 9am - 1pm
0344 701 6201 roadsideassistance@toyota.co.uk
For owners with visual or audio impairments, please see this page.
Toyota Extended Warranty
Toyota Extended Warranty enquiries and renewals:
Open Monday to Friday from 9am - 5pm
0330 100 3312 motor.admin@thewarrantygroup.com
Recall
For all recall enquiries please contact us.
Toyota Customer Relations
cr@toyota.co.uk