COVID-19 Customer Information

This page has been created to assist our customers and provide relevant information during the COVID-19 crisis.

Please be patient with us as we are trying to keep up with large amounts of information from the Government and our manufacturer partners.

We know you will appreciate that these are unprecedented times, that no one has a guide book for. We therefore will aim to update this page as regularly as possible. 

If you need to contact us, we recommend using our Facebook page: facebook.com/HodgsonToyota

 

Toyota Finance Agreement
My Finance is available to download for both Apple and Android devices to manage your Toyota Finance agreement. If you prefer to speak to our team about settlement quotes and all other Toyota finance enquiries:

Open Monday to Friday from 9am – 5.30pm

0370 850 5533 customerexperience@uk.toyota-fs.com

If you are experiencing difficulty making payments on your Toyota finance agreement:

0370 243 0804 customeroutcomes@uk.toyota-fs.com

If you have any queries regarding Payment Protection Insurance (PPI) please email us so we can deal with your query quickly:

ppi.queries@toyota-fs.com

 

Toyota Insurance Products
GAP Insurance gives protection to cover the financial cost of your car if it’s written off in an accident, for policy enquiries:

Open Monday to Friday from 9.30am - 5pm

01454 270200

SMART Cover gives protection for those minor dents that are part of daily driving, for policy enquiries:

Open Monday to Friday from 9.30am - 5pm

0800 012 1830

Toyota Motor Insurance customer service enquiries:

Open Monday to Friday from 9am - 7pm

Open Saturday from 9am - 4pm

0345 0400 450 customerservice@toyotamotorinsurance.co.uk

Toyota Motor Insurance sales and renewals:

Open Monday to Friday from 9am to 7pm

Open Saturday from 9am to 4pm

0800 350 500 customerservice@toyotamotorinsurance.co.uk

To report a claim, please contact us on:

0344 243 8904

(lines are open 24 hours a day, 365 days per year)

Toyota Roadside Assistance
Toyota Roadside Assistance membership enquiries and renewals:

Open Monday to Friday from 9am - 5pm

Open Saturday from 9am - 1pm

0344 701 6201 roadsideassistance@toyota.co.uk

For owners with visual or audio impairments, please see this page.

 

Toyota Extended Warranty
Toyota Extended Warranty enquiries and renewals:

Open Monday to Friday from 9am - 5pm

0330 100 3312 motor.admin@thewarrantygroup.com

 

Recall
For all recall enquiries please contact us.

 

Toyota Customer Relations
cr@toyota.co.uk